I brought a couple for a viewing recently.
They’re looking for a place to stay long term. Not for investment. Not something to flip. Just a home they can move into, settle down, and live in for years.
We were running about 15 minutes late that day, so I texted the seller’s agent earlier to let him know. He replied saying we should be quick as he had to leave for somewhere else.
Fair enough.
When we arrived, we apologised immediately and he started introducing the place to us.
The unit itself was honestly quite beautiful. Nicely maintained, move-in condition, the kind of place buyers looking for minimal renovation would appreciate.
But the whole viewing felt… a little rushed.
Nothing technically wrong. He was professional. He covered the basics.
But you could feel that his mind was already somewhere else.
After we left the unit, my buyers said something that stuck with me.
“The agent is not doing the sellers any justice.”
They explained that they actually liked the place. They wanted to know more about the house — small things, like when certain parts were renovated, how the owners maintained the place, little details that matter when you’re thinking about staying somewhere for a long time.
But the energy of the viewing felt like we needed to wrap it up quickly.
And it made me pause for a moment.
Not to judge anyone — we all have packed days and back-to-back appointments sometimes.
But it reminded me of something I try not to forget in this line of work. Even when I’m representing one party, my actions still affect the other party.
A buyer’s agent can influence how sellers feel about the buyers. A seller’s agent can influence how buyers feel about the home.
We might be on different sides of the table, but the experience we create still matters for everyone involved.
Sometimes buyers don’t remember every measurement of the house. But they remember how the viewing felt.
That day was just a small reminder to myself.
To stay present during viewings. To not rush people through a space they might call home. To answer questions properly even if they seem small.
Because at the end of the day, this job isn’t just about unlocking doors.
It’s about the experience we create around them.
Just a small thought I had after a viewing. Something I reminded myself over coffee.
— Rach
